Refund Policy
ConquistaLatino Refund Policy
1. VIRTUAL ITEMS
All purchases on ConquistaLatino are for virtual items to be used within the game. Virtual items have no real-world monetary value and cannot be exchanged for cash or other consideration.
2. REFUND ELIGIBILITY
Refunds may be issued under the following circumstances:
- Item not received: If you completed a payment but the virtual item was not delivered to your account due to a technical error.
- Duplicate charge: If you were charged multiple times for the same transaction.
- Unauthorized purchase: If a purchase was made without your authorization (subject to investigation).
3. NON-REFUNDABLE ITEMS
Refunds will not be issued in the following cases:
- Items that have already been claimed or used in-game
- Change of mind after purchase
- Account termination due to violation of Terms and Conditions
- Items lost due to in-game activities such as trading, dropping, or PK
- Partial use of subscription-based items (e.g., VIP)
4. HOW TO REQUEST A REFUND
To request a refund, please contact us at [email protected] with the following information:
- Your account username
- Transaction ID or payment receipt
- Date of purchase
- Reason for the refund request
5. PROCESSING TIME
Refund requests will be reviewed within 7 business days. Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
6. CHARGEBACKS
Filing a chargeback or dispute with your payment provider without first contacting us may result in immediate account termination. Please contact us first to resolve any payment issues.
7. CHANGES TO THIS POLICY
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page.
Last updated: March 2026
